Barclays Bank UK PLC

Financial Ombudsman decision DRN-3423992 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

incorrect information about the dates when an early repayment charge (ERC) would apply to his mortgageMortgage administration

Barclays has failed to communicate with him in a reasonable wayService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3423992.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.