TSB Bank plc

Financial Ombudsman decision DRN-3418995 Upheld

Upheldoutcome, as published by the Ombudsman

£450redress stated in the decision

Wed May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

did not activate his account when they told him that they hadAccount closed or refused

Mr S raised a complaint with TSB, who did not uphold his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3418995.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.