HSBC Bank plc

Financial Ombudsman decision DRN-3418676 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

HSBC acted unfairly when it continued charging overdraft interest and associated fees after 28 April 2020. At this point, it ought to have been clear that Mr J was in no position to sustainably repay what he owed within a reasonable period of time.Treatment in financial difficulty

Mr J has complained that HSBC UK Bank Plc (HSBC) continued charging him excessive amounts for his overdraft when he was in financial difficulty.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3418676.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.