National Westminster Bank Plc

Financial Ombudsman decision DRN-3418403 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri May 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

NatWest carried out a review of its relationship with P that led it to withdraw its services.Account closed or refused

The error that I found on NatWest’s part was in its delay in releasing P’s funds.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3418403.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.