Bank of Scotland Plc

Financial Ombudsman decision DRN-3416381 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Wed Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr and Mrs B would like Halifax to remove the fraud markers and some of the credit searches from their file.Credit file reporting

Halifax also offered £400 in compensation due to the prolonged complaint journey to have the markers removed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3416381.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.