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Arrow Global Limited

Financial Ombudsman decision DRN-3415669 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr S complains that Arrow Global Limited (Arrow) unfairly recorded a default on his credit file.Credit file reporting

Mr S having been ill himself was caring for his sick father, who sadly passed away, all while trying to deal with something that should have been relatively simple for Arrow to put right. So, I can see this would have caused him a huge amount of worry at a time when he was vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3415669.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.