HSBC UK Bank Plc
Financial Ombudsman decision DRN-3414870 Upheld
Upheldoutcome, as published by the Ombudsman
£48,121redress stated in the decision
Mon May 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Ms H complains that HSBC UK Bank Plc (“HSBC”) didn’t help recover the money she lost to an investment scam.APP scam refund refused
It presented a chargeback and temporarily refunded the disputed transactions.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3414870.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.