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Nationwide Building Society
Financial Ombudsman decision DRN-3410242 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Apr 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Refund any interest or charges applied to the Flex Account after 1 October 2015Charges and fees
Remove any adverse information it has recorded with credit reference agencies about this accountCredit file reporting
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3410242.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.