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Nationwide Building Society

Financial Ombudsman decision DRN-3409544 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Product mis-sold

In the Ombudsman’s words

The estate of Mr H complains that Nationwide Building Society (“Nationwide”) has refused to refund transactions the late Mr H made (using his Nationwide Visa credit card) to a fraudulent investment company (Acervo).Card dispute or chargeback

I am satisfied the late Mr H has a claim for misrepresentation on the grounds that Acervo made a series of misrepresentations, namely that it was operating a legitimate enterprise and that the late Mr H could access his money freely and earn a profit from his deposit-transactions.Product mis-sold

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3409544.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.