Arrow Global Limited

Financial Ombudsman decision DRN-3407955 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

Mrs H complains about the way Arrow Global Limited and its agents have treated her in relation to a debt it says was purchased in her name.Complaint handling

Mrs H has given Arrow very personal information about her health and explained she’s vulnerable.Support for vulnerable customers

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3407955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.