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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-3405279 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
failed to provide clear information and guidance when it took the decision to close her savings accountAccount closed or refused
I agree there were unreasonable delays and the service provided to Mrs C should’ve been betterService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3405279.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.