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London Community Credit Union Limited
Financial Ombudsman decision DRN-3404479 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Tue Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr F complains that London Community Credit Union Limited (LCCU) has been fraudulently accessing his account and removing his funds.Unauthorised transaction
I do find LCCU’s failure to respond to this service within reasonable timeframes warrants a payment of compensation to Mr F.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3404479.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.