Barclays Bank UK PLC

Financial Ombudsman decision DRN-3403289 Not upheld

Not upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Mon May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr M complains about poor service from Barclays Bank UK PLC in relation to his mortgage account.Mortgage administration

Mr M also complains about the time taken by Barclays to respond to his complaint, and the poor service he received from the complaints team.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3403289.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.