Metro Bank PLC

Financial Ombudsman decision DRN-3401598 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed May 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Product mis-sold

In the Ombudsman’s words

Metro wrote to E on 4 June 2020, explaining that it had decided to close all of E’s accounts following a review.Account closed or refused

The fact that E’s application was initially approved was an error and clearly caused some problems. But in and of itself it doesn’t confirm E’s eligibility and the bank wasn’t obliged to honour its erroneous decision.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3401598.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.