Barclays Bank UK PLC

Financial Ombudsman decision DRN-3400926 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The complaint Mr and Mrs P complain about poor service from Barclays Bank UK PLC relating to their offset mortgage.Mortgage administration

Barclays agreed there was a technical problem. It sent the September 2020 statement to Mr P and paid compensation. Barclays accepts it took too long to respond to this complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3400926.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.