HSBC UK Bank Plc
Financial Ombudsman decision DRN-3400770 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Apr 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees
In the Ombudsman’s words
Mr C complains that HSBC UK Bank Plc won’t reimburse money he lost to a scam.APP scam refund refused
For the payments made using Mr C’s credit card, rework the account so that all interest and charges arising from the disputed transactions are refundedCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3400770.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.