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Nationwide Building Society
Financial Ombudsman decision DRN-3394364 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri May 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Ms I complains about the way Nationwide Building Society treated her after her interest only mortgage came to an end.Mortgage administration
Ms I complained to Nationwide about the tone of the letters they sent her about this as she found them threatening.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3394364.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.