Barclays Bank Plc
Financial Ombudsman decision DRN-3390779 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Apr 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Barclays initially accepted the cheque on a negotiation basis, before deciding two weeks later that it was only willing to process it on a collection basis. That was a decision that the bank was entitled to make but, as it has already acknowledged, there was an unnecessary delay in initiating the collection process.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3390779.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.