Firms › Kensington Mortgage Company Limited ›

Kensington Mortgage Company Limited

Financial Ombudsman decision DRN-3390331 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Charges and fees

In the Ombudsman’s words

They consider that, given their financial history and then current circumstances, the lending was irresponsible.Irresponsible lending

I remain satisfied that if Kensington has not already reversed those charges, it should do so now.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3390331.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.