Lloyds Bank PLC

Financial Ombudsman decision DRN-3388474 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Wed Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Support for vulnerable customers

In the Ombudsman’s words

Miss C complains Lloyds Bank PLC made an error when giving her mortgage adviceMortgage administration

Miss C, by most definitions, is a vulnerable consumer and Lloyds knew that.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3388474.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.