Firms › Co-operative Bank Financial Advisers Limited ›

Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3387643 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Mrs S complains that The Co-operative Bank Plc (the Co-op) incorrectly advised her she could have a payment holiday on her loan and then transferred her loan to a debt recovery company.Irresponsible lending

The critical point here is that the Co-op has confirmed that neither they nor the debt management company report any adverse information on Mrs S’s credit file for this type of loan.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3387643.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.