Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-3387567 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

He believes the mortgage illustration he received before he applied for the mortgage is misleading and inconsistent with the information he’s now receiving from BoI.Product mis-sold

Mr C’s complaint is about a mortgage he has with Bank of Ireland (UK) Plc (BoI). He is unhappy that a lump sum overpayment he made to the mortgage in 2020 wasn’t applied to the mortgage as he expected it would be.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3387567.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.