National Westminster Bank Plc

Financial Ombudsman decision DRN-3387307 Upheld

Upheldoutcome, as published by the Ombudsman

£35redress stated in the decision

Wed Jul 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked transactionsFunds blocked or frozen

NatWest accepts its member of staff didn’t make Mr C aware of why the transactions had been declined but should have done so.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3387307.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.