National Westminster Bank Plc

Financial Ombudsman decision DRN-3387286 Upheld

Upheldoutcome, as published by the Ombudsman

£175redress stated in the decision

Sun May 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Mr K complains that National Westminster Bank Plc (NatWest) closed and defaulted his loan without reasonable notice.Account closed or refused

NatWest sent Mr K emails, text messages and letters to advise his loan was in arrears and current account was overdrawn.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3387286.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.