Barclays Bank UK PLC

Financial Ombudsman decision DRN-3386609 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Jun 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

F, a limited company, complains that Barclays Bank UK PLC continued to charge it for an overdraft it didn’t want and was unable to cancel.Charges and fees

Barclays accepted that when F tried to raise a complaint it didn’t initially log this and so if offered to pay F £50 in compensation for the inconvenience.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3386609.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.