NewDay Ltd

Financial Ombudsman decision DRN-3385830 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr C complained because NewDay Ltd refused to refund him for transactions which he said he didn’t authorise.Unauthorised transaction

correct any adverse information which it sent to Mr C’s credit file, and notify Mr C when this has been done, so he can check his credit file.Credit file reporting

Rules cited

Payment Services Regulations 2017, Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3385830.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.