Lloyds Bank PLC

Financial Ombudsman decision DRN-3382462 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Data and privacy

In the Ombudsman’s words

In December 2020 Lloyds offered Mr G and Mrs G a residential mortgage.Mortgage administration

Lloyds acknowledged they hadn’t given the surveyors the correct address and sent Mr G and Mrs G £300 to compensate them for the data breach that occurred.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3382462.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.