Santander UK Plc
Financial Ombudsman decision DRN-3380694 Upheld
Upheldoutcome, as published by the Ombudsman
£1,925redress stated in the decision
Fri Apr 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander sent Mrs R paperwork to complete. Mrs R returned this paperwork in March 2020. Santander then asked Mrs R for some further information around a week later, which Mrs R provided in early April 2020. Santander told Mrs R the claim was being looked into and the disputed amount had been temporarily re-credited to her account.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3380694.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.