HSBC UK Bank Plc
Financial Ombudsman decision DRN-3379044 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Dec 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr S complains that HSBC UK Bank Plc (“HSBC”) reclaimed all the direct debit payments made to his credit card account rather than a single payment he felt wasn’t due.Unauthorised transaction
Mr S wasn’t happy with HSBC’s response. He asked them to provide a copy of the signed direct debit instruction together with a recording of the telephone conversation with them on 19 October 2021.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3379044.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.