PSA Finance UK Limited

Financial Ombudsman decision DRN-3377053 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Mrs M complains PSA Finance UK Limited (PSA) unfairly applied end of contract charges when her car finance agreement came to an end.Charges and fees

She had been mis-sold the insurance policies;Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3377053.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.