Barclays Bank UK PLC

Financial Ombudsman decision DRN-3376564 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Ms S complains that Barclays Bank UK Plc didn’t do enough to help when she was the victim of an investment scam.APP scam refund refused

Ultimately Barclays raised a chargeback for the first £1,000 payment (and made a temporary credit to Ms S’ account) but didn’t do so for the other payments.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3376564.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.