Santander UK Plc
Financial Ombudsman decision DRN-3376271 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu May 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
approved a payment holiday and a rate switch on a joint mortgage without her consentMortgage administration
Santander apologised for what had happened with regards to the recent product transferComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3376271.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.