Metro Bank PLC

Financial Ombudsman decision DRN-3376062 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Thu Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr T complains that Metro Bank PLC won’t refund a disputed transaction made from his account. He’d like the transaction refunded and compensation for the impact on him.Unauthorised transaction

Mr T was frustrated with the amount of time Metro took before providing a refund, so complained to our service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3376062.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.