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TRANSUNION INTERNATIONAL UK LIMITED

Financial Ombudsman decision DRN-3375290 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mrs J has complained that TRANSUNION INTERNATIONAL UK LIMITED are reporting incorrect electoral roll information for her.Credit file reporting

TransUnion have given Mrs J very poor customer service here. They have ignored correspondence, repeatedly claimed not to have been sent things that were clearly sent properly, closed her complaint unfairly, delayed things, caused Mrs J to have to chase them, and so on.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3375290.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.