Metro Bank PLC

Financial Ombudsman decision DRN-3371926 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Metro carried out a review on the account and in January 2021, decided to end their banking relationship with Mr and Mrs O.Account closed or refused

Metro have confirmed, due to an error, the cheque wasn’t raised until around 21 April 2021 and Mr and Mrs O say they received it around 5 May 2021.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3371926.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.