Santander UK Plc
Financial Ombudsman decision DRN-3371876 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Santander placed a stop on Mr R’s card transactions to the third-party companyFunds blocked or frozen
Santander acknowledged Mr R’s experience could have been better when he called them, and so credited him with £75 into his account for the inconvenience causedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3371876.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.