Barclays Bank UK PLC

Financial Ombudsman decision DRN-3371839 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Identity checks and access

In the Ombudsman’s words

Barclays said it hadn’t made any mistake. It said that it had closed Mr A’s account in line with its terms and conditionsAccount closed or refused

The complaint Mr A complains that Barclays Bank UK PLC closed his account and registered a marker at CIFAS, the national fraud database.Identity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3371839.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.