Lloyds Bank PLC

Financial Ombudsman decision DRN-3368831 Upheld

Upheldoutcome, as published by the Ombudsman

£1,500redress stated in the decision

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Reimburse the overdraft fees between April 2018 - August 2019 totalling £5850Charges and fees

Mrs D and her partners were put under unnecessary pressure for a period of 14 months by having to find the extra £2000 per month in loan repayments which would not have been the case if they had been able to refinance earlier.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3368831.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.