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Nationwide Building Society
Financial Ombudsman decision DRN-3365761 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr I complains that Nationwide Building Society refuses to refund payments he made to a scam binary options investment company.APP scam refund refused
Our role in such cases is not to second-guess Visa’s arbitration decision or scheme rules, but to determine whether the regulated card issuer (i.e. Nationwide) acted fairly and reasonably when presenting (or choosing not to present) a chargeback on behalf of its cardholder.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3365761.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.