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American Express Services Europe Limited
Financial Ombudsman decision DRN-3365600 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Feb 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Credit file reporting
In the Ombudsman’s words
Mr B complains that American Express Services Europe Limited (AESEL) froze his personal credit card accountFunds blocked or frozen
recorded adverse information at credit reference agenciesCredit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3365600.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.