TSB Bank plc

Financial Ombudsman decision DRN-3361602 Upheld

Upheldoutcome, as published by the Ombudsman

£503redress stated in the decision

Mon Jun 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

TSB accepted almost immediately that it had made an error and it offered to correct that error. It did so by accepting Mr S’s payment to clear the balance on the account and by crediting the account with the interest that would not have been charged if no error had been made.Charges and fees

Mr S did not consider that was sufficient or that TSB had fully rectified the problem and he referred the matter to this service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3361602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.