TSB Bank plc

Financial Ombudsman decision DRN-3359671 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

charges and interest should be removed from the sum owedCharges and fees

the funds were not deducted until 10 May 2021Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3359671.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.