HSBC UK Bank Plc
Financial Ombudsman decision DRN-3358142 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Data and privacy
In the Ombudsman’s words
it closed Miss C’s account and loaded her details to a fraud databaseAccount closed or refused
HSBC UK Bank Plc should remove Miss C’s details from any fraud databases it’s loaded her toData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3358142.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.