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American Express Services Europe Limited

Financial Ombudsman decision DRN-3358111 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Card dispute or chargeback

In the Ombudsman’s words

Mr L complains that American Express Services Europe Limited (AESEL) didn’t refund interest and correct his credit file after he was the victim of fraud.Interest and rates

Mr L says he disputed a payment of £1,331.36 (sterling equivalent) made abroad with his card on 1 January 2020.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3358111.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.