HSBC UK Bank Plc
Financial Ombudsman decision DRN-3355984 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Tue May 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
She complains about the way HSBC UK Bank Plc handled her application for a new accountAccount closed or refused
HSBC is at fault for not doing more to follow up with Mrs M in an effort to obtain the information it needed to process her applicationService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3355984.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.