HSBC UK Bank Plc
Financial Ombudsman decision DRN-3354287 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Bereavement and power of attorney
In the Ombudsman’s words
Mr B complains that errors by HSBC UK Bank Plc adversely affected his ability to apply to the bank for a Bounce Back Loan.Mortgage administration
Mr B’s partner, Mr H, passed away in 2015. HSBC was notified and the bank initiated a review of the account with a view to its closure.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3354287.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.