Santander UK Plc
Financial Ombudsman decision DRN-3352665 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,000redress stated in the decision
Mon May 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
L says it has been paying an extra £5 per month for an account that didn't provide what it was promised and wants a refundCharges and fees
apologised for the poor service including a call being disconnected and the branch responseService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3352665.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.