Barclays Bank UK PLC

Financial Ombudsman decision DRN-3352042 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Account closed or refused

In the Ombudsman’s words

I’m satisfied that Barclays had sufficient evidence for the CIFAS marker to be recorded... Mr S received fraudulent funds into his account and didn’t report this to Barclays at the time.APP scam refund refused

Barclays had grounds to believe that Mr S had used fraudulently obtained funds based on the evidence it had. As a result, it closed his account and added the CIFAS marker.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3352042.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.