HSBC UK Bank Plc
Financial Ombudsman decision DRN-3351967 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
his application was declined on 11 March 2021Account closed or refused
Mr C also complained how First Direct handled his complaint, as it was late July 2021 before they responded to his complaint made late April 2021Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3351967.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.