Halifax Limited

Financial Ombudsman decision DRN-3351466 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

it won’t have acted fairly and reasonably towards Miss H if it continued to apply any interest, fees and charges – and didn’t offer any other assistance – in circumstances where it was aware, or it ought fairly and reasonably to have been aware, that she was experiencing financial difficulty.Treatment in financial difficulty

Miss H feels that Bank of Scotland plc (trading as Halifax) unfairly applied charges and interest to her accounts.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3351466.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.